Frequently Asked Questions

An in depth clean is recommended for all first time cleaning. This allows us the proper time needed to clean all the areas that may have been missed during cleanings in the past. After the initial in depth clean, you can move to a Whole Home Clean or an Ala Carte Clean, whichever you feel is best for you!

• If you cancel at least 48 hours before your scheduled clean, we can apply your cleaning to your account OR you can receive a full refund to the payment information on file.
• If you cancel within 24 hours, it is a non refundable full charge.

Yes it is! Our fantastic customers do normally tip - though it's never expected. There is no recommended tip amount. Any amount you feel comfortable tipping is appreciated by your home cleaning professional!

Yes please! We prefer to have a key, electronic code or the secret knock after the first visit. This way we’re not holding you up if there’s traffic or other unforeseen delays.

Nope! We know life happens! There is no fee to reschedule your cleaning appointment. We do ask that you try with all of your might to reschedule 48 hours before your scheduled clean because we want to fill the schedule for your cleaners.

Nope! Our insurance only covers our cleaners inside your home.

Absolutely! Well - we'll try our very best! We believe strongly you should know and trust your cleaners! That being said, it may not always be possible to have the same cleaner. We try our best to put you in the care of several cleaners you will get to know and can trust.  If for some reason your regular cleaners aren't available, we'll work with you to reschedule or send other trusted cleaners.

Yes, a one (1) hour booking charge of $45 (1 cleaning hour) is charged upon booking. This ensures your scheduled day and time is reserved. This booking charge is applied to your final cleaning charges and is refundable if your clean is canceled 48 hours before your appointment.

No, we do not! This is a strict policy. Our intentions are to provide the safest working conditions for our cleaners and equally we want to deliver an exceptional cleaning experience for the customers!

While this is incredibly rare, it does happen from time to time. If you find you are unhappy with your clean or the service provided, please call us immediately! 

• Rescheduling a clean must be done within two (2) business days of the original appointment.