Frequently Asked Questions

We highly recommend a Deep Clean for all first-time cleanings. This allows your cleaners the proper time needed to clean all the areas that may have been missed during cleanings in the past. After the initial Deep Clean, we will move you to our rotational Home Cleaning using our unique Sparkle Works Cleaning Method to ensure an immaculate clean!

Nope! We know life happens! There is no fee to reschedule your cleaning appointment. We do ask that you try your best to reschedule 48 hours before your scheduled cleaning appointment. We want to keep your cleaners' schedules full. 

• If you cancel at least 48 hours before your scheduled clean, we can either apply the cost of your cleaning to your account, or you can receive a full refund to the payment information on file.
• If you cancel within 24 hours on more than one occasion, you'll be charged 50% of your booked cleaning. See our cancellation policy for more information.
• To be eligible for a refund under our satisfaction guarantee, please notify us within one (1) business day of your cleaning service. Refunds will generally not be issued after this timeframe, with the exception of billing errors. 

Yes, it is! Our fantastic customers do normally tip, though it's never expected. There is no suggested amount for tips so it's completely up to you. Your amazing cleaners will be grateful for any amount you feel comfortable leaving as a tip.

Yes, please! We prefer to have a key, or an electronic code, after the first visit. This way, we won't be holding you up if there are traffic or other unforeseen delays.

Nope! Our insurance policy only covers our cleaners inside your home.

Absolutely! Well, we'll try our very best! We believe strongly that you should know and trust your cleaners! That being said, it may not always be possible to have the same cleaner. We try our best to put you in the care of several cleaners you will get to know and can trust. If for some reason, your regular cleaners aren't available, we'll work with you to reschedule or send other trusted and amazing cleaners.

No, your card will only be charged upon the completion of your scheduled cleaning appointment.

No, we do not! This is a strict policy. Our intentions are to provide the safest working conditions for our cleaners, and equally, we want to deliver an exceptional cleaning experience for our customers!

We do guarantee your satisfaction. While this is incredibly rare, it does happen from time to time. If you find yourself unhappy with your cleaning or the service provided, please call, text, or email us immediately so we can make it right! 

• Submitting warranty cleaning for satisfaction reasons must be done within one (1) business day of the original appointment.